How can we help you?
How long will it take to get access of the course?
Your credentials to access the course will be delivered to your inbox within 5-10 minutes of your purchase. Please check your promotions/updates tab and spam folder as well. The email will come from courses@pharmaguideline.com.
Are the courses in Hindi or in English?
Courses are available only in English.
How do I ask questions, if I have any?
You will get access to two communities - one in the course player for course specific questions and a common community for general questions and networking.
Do the courses come with a certificate of completion?
Yes. All the courses come with a certificate of completion.
Is there a group that I will join, after purchasing the course?
Yes. You will join a community of like-minded enthusiasts on Pharmaguideline Master Class wherein you can share your doubts and connect with more people.
Course videos aren't playing?
Please login via Chrome incognito mode or from a different browser to check if it happens as well.
If the issue persists, use the "Tech Support" Inbox under the "My Account" menu - the team will look into this and come back to you with 5-6 hours.
I forgot my password. How to change it?
Please follow the following steps to change your password -
1. Click here.
2. Click on the Login button on the top right corner of the screen.
3. Click on the "Reset your password" option
4. Enter your username, which is your registered email address.
5. You will get a password reset link on your email to set your new password.
Password reset link is not working?
The link is valid only for 24 hours and can be used only once. Please use the "Reset Your Password" option again to generate the new link.
I made a payment but did not receive an email?
Drop me an email at courses@pharmaguideline.com.com & me and my team will look into this for you.
I have paid for multiple courses, but I cannot access all of them from my account?
Drop a message with your registered email and the course to courses@pharmaguideline.com under the "My Account" menu. The team will look into this and come back to you with 5-6 hours.
Can I change my email address/username, display name, etc?
Yes, you can. Go to the "Profile" section under the "My Account" menu. Use the "edit" button to make desired changes.
Can I cancel my course purchase if I don’t like it? Will I get a refund?
Yes! You can cancel your course within 7 days of purchase if you don’t like it. I don’t want your money if you are not happy with the course. You can email me at courses@pharmaguideline.com & I’ll cancel and refund your money within hours. No awkward questions asked :)
If I have a different question. Where can I ask it?
Drop an email at courses@pharmaguideline.com describing your issue and we'll get back to you within 24 hours.
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